Home> Shipping and Payment

Q: What do I pay for shipping?
A: We offer free shipping on all orders to worldwide.

Q: Are the paintings delivered framed or unframed?
A: All the paintings are delivered unframed. To make sure that the paintings are well protected during the shipping process, we use bubble and Hard tubes which are specially designed for shipping oil paintings for package.

Q: How long before I receive the painting?
A: Between four and five weeks. Since painting with oil on canvas is a complicated, time-consuming process, our artists will spend between 15 and 30 business days creating your masterpiece. If your painting is much larger, or if is extremely complex, the artist spend a bit more time with it. After you've approved the painting, we'll ship it to you immediately. Shipping can take three to four days. When you order your painting, we'll send you a detailed timeline that shows when you'll see a sample and when you'll receive your painting.

Q: What methods of payment do you accept?
A: We accept PayPal Secure Payment, which is the safer and faster way to make an online payment. You can make the payment via PayPal by your credit card or PayPal account.
NOTE: We accept payment via your credit card. You can pay with any major credit card with Paypal. You can use our shopping cart at our website to pay with your credit card. It will redirect to the third-party payment page(PayPal), which is secured with high-level SSL Security and HTTPS Protocol to set up encryption for all credit card information to make sure it will not leak.

Paying with Western Union:
To complete payment of your items by Western Union, go to your local Western Union branch, or go to their website, and follow the instructions.
The Western Union beneficiary details for Paintings-Gallery.com are:
First Name: LiQiong
Last Name: Zeng
Address: Xiamen
Country: China
We want every Western Union transaction to go smoothly for our customers, so please be sure to check the total payment amount with them first. Paintings-Gallery.com cannot cover any handling fees added on by local Western Union branches.
After you send the money, please tell us the full name of the remitter, sum of money, details of your address, and also the Money Transfer Control Number provided by Western Union.
If you have any further questions regarding your Paintings-Gallery.com order payment through Western Union, please email: sherry@paintings-gallery.com

Q: What is your guarantee and return policy?
A: We offer 90 days money back guarantee. You can get all of your money back within 90 days if you are dissatisfied with any part of your purchase or you receive the items damaged or defective.

Q: What if my painting is damaged during shipping?
NOTE: After you receive your painting(s), if there would be any damages of the painting(s) or you are dissatisfied with the painting(s), please take some digital pictures of it/them and send to our email. We need to identify what causes these damages or problem so as to improve our future works.Thank you for your cooperation.